Named Accountable GP
It will be a requirement for all patients to have a named accountable GP by 31st March 2016. As the GPs in this practice have personal lists, most of our patients will already be familiar with this system. In summary this means that a named accountable GP will take responsibility for the co-ordination of appropriate services for each of their patients. This does not mean that the patient will necessarily always see the named accountable GP, as they are welcome to see a GP or Nurse of their choice, if available.
Patient Access to their GP Record
Changes to the GP Contract require all practices to offer and promote the facility for patients to view on-line, export or print any summary information from their records relating to medications, allergies, adverse reactions and additional data that the doctor has agreed the patient may have access to.
This is an extension to the service we already provide which allows patients to make appointments, cancel appointments and order repeat medications.
We would encourage all patients to register for ‘On-line Access’. You will need to come to the practice and bring with you photo identification and a recent utility bill (within 3 months). We will then process this and give you log-in details.
Friends and Family Test
We are happy to offer the 'Friends and Family Test' for patients attending the practice. The results of patients’ views will be shared with NHS England on a monthly basis.
For more information regarding the Friends and Family Test please click here.
Missed Appointments / Did Not Attend
There has been a significant increase in the number of wasted appointments through patients failing to attend without informing the surgery. If you are unable to attend your appointment/s for any reason then please let us know as soon as possible so that we can offer the appointment to someone else. Patients who repeatedly fail to keep their appointment without cancelling them may be removed from the practice list and requested to register elsewhere.
Zero Tolerance – Violent or Abusive Patients
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients and support the NHS policy on zero tolerance. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. In extreme cases we may summon the police to remove offenders from the practice premises.
Please note that there is no parking available at the practice. There are however, a number of parking meters in Friends Road and Chatsworth Road and the surrounding streets, all of which are just a short walk from the practice.
Accessible Information Standard
We are committed to ensuring that people who have a disability, impairment or sensory loss receive information in a way they can assess and understand. If you have any specific needs then please let us know so that we can record this on your medical records and support you in an appropriate way.
Safeguarding Children and Young People Practice Statement
Friends Road Medical Practice has a statutory duty of care towards children (Section 11 Children Act 2004) and young people at risk. All clinicians are committed to a best practice which safeguards children and young people irrespective of their background, and which recognises that a child may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture class, disability of sexual orientation.
Having safeguards in place within any organisation not only protects and promotes the welfare of children and young people at risk, but also enhances the confidence of staff, volunteers, parents/carers and the general public. Protecting children and young people from abuse and neglect, and exploitation, preventing impairment of health and development, and ensuring children grow up in circumstances consistent with the provision of safe and effective care enables them to have optimum life chances and enter adulthood successfully.
Friends Road Medical Practice is committed to safeguarding children, young people at risk and has a responsibility to ensure that their practice staff know what to do if they encounter child or adult abuse or have concerns that they may be at risk of harm.